Important Update About Debit Cards

Please activate and begin using your Sound debit cards immediately. Your Bank of Washington debit cards will no longer work.

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Enhanced debit card transaction monitoring provides added protection for Sound Credit Union debit cardholders.  Our ATM/debit cardholders have found this additional fraud protection to be very beneficial and appreciate the steps we are taking to reduce the threat of ATM/debit card fraud!

Suspicious or unusual transactions on Sound ATM/debit cards will generate an automated alert to the account holder. Account holders should follow the prompts to verify the transaction in question, and if it is legitimate, nothing further will occur.  If it is not legitimate, the accountholder will be connected to a bankcard associate to further investigate the transaction. Two attempts will be made to all phone numbers associated with the ATM/debit card.  If the account holder is not available to verify the transaction, the ATM/debit card may be restricted from further use until contact is made.

If you receive one of these fraud alert messages and were not available to verify the suspicious transaction, or if your ATM/debit card has been restricted, you may contact us directly at (425) 921-2432.

Other steps you can take to protect yourself from ATM/debit card fraud are simple:

  • Review your account daily and report unauthorized transactions immediately.
  • Create a strong personal identification number (PIN).  Easily guessed, "weak" PINs are prime targets, such as your birthday or repeating or sequential numbers.
  • Always maintain your PIN in a safe place and never with the ATM/debit card.  An estimated 1 of 11 people keep their PINs in their wallet alongside their ATM/debit card, greatly increasing the potential for theft should the card be stolen.

Traveling soon?  Notify us of your itenerary and dates of travel prior to departing.  Currently, all foreign countries and some regional areas are restricted, and we must allow them for your card prior to departure in order for you to have unrestricted use of your card during your travels.

Should you have any questions regarding this program, or if you would like to talk to us directly regarding your ATM/debit card, call us at (425) 921-2432 or contact your local branch directly.

(425) 921-2432 or (877) 921-2432
M–Th - 9:00 a.m.–5:30 p.m. (Edmonds and Lynnwood) | M–Th - 9:00 a.m.–5:00 p.m. (Everett, Mukilteo, Redmond)
Friday - 9:00 a.m.–6:00 p.m. (All Branch Offices)

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