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Please activate and begin using your Sound debit cards immediately. Your Bank of Washington debit cards will no longer work.
Visit soundcu.com/acquisition for more details.
Find the answers to your Mobile Banking questions below.
Mobile Banking is a free service – customers must first be enrolled for Online Banking. 1
No. We also offer Text Banking. Any mobile phone with texting capabilities can instantly view balances and recent transactions, and receive text alerts. 1
Mobile Banking will provide access to the same accounts that are viewable through online banking including checking, savings, CDs and loans. 1
Enrollment is completed through our Online Banking system.
No. Once you’ve enrolled and activated the service, Mobile Banking is ready to use.
View our Mobile Banking tutorial to learn how to log on and use Mobile Banking.
The password used for Mobile Banking is the same as the password you use to log on to Online Banking. If you change your Online Banking password, your Mobile Banking password will also change.
Text banking security:
Mobile Web and TBOW App security:
No software is required for Mobile Banking, unless you choose to download and install the TBOW App. 1
The TBOW App can be downloaded from your smartphone’s respective application store. 1
You can set these up during the enrollment process. You can change or cancel alerts anytime by logging in to Online Banking and modifying your alert preferences. 1
Yes, now you can pay your bills right from your cell phone. 1, 2
No, but you can easily add new payees by logging on to our online bill pay service.
1 Message and data rates may apply.
2 Mobile Web is required for this level of service. Not available with our Text Banking option.