Announcing the Acquisition of The Bank of Washington

We are excited to announce an agreement for the acquisition of The Bank of Washington by Sound Credit Union has been reached. Read More

NOTICE: Please note that the date of the Shareholders meeting has changed to January 4, 2019, 2:00 p.m. PST, at the Edmonds Center for the Arts. For more information, visit our Investor Relations page.

MOBILE BANKING FAQ

Find the answers to your Mobile Banking questions below.

How much does Mobile Banking cost?

Do I need Mobile Web access to use Mobile Banking?

What types of mobile phones can I use with Mobile Banking?

What types of accounts can I access with Mobile Banking?

How do I enroll for Mobile Banking?

Is there a waiting period after enrolling?

How do I log on to Mobile Banking?

What do I use for my Mobile Banking password?

Is Mobile Banking Secure?

Is software required to be installed on my phone?

How do I install the TBOW App?

How do I receive alerts on my mobile phone?

Can I pay bills through Mobile Banking?

Can I set up new payees through Mobile Bill Pay?

 

Mobile Banking is a free service – customers must first be enrolled for Online Banking. 1

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No. We also offer Text Banking. Any mobile phone with texting capabilities can instantly view balances and recent transactions, and receive text alerts. 1

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  • Text Banking – Any text compatible mobile device 1
  • Mobile Web Banking – Mobile phones with Internet access 1
  • TBOW App – Select smartphones can install the TBOW App 1

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Mobile Banking will provide access to the same accounts that are viewable through online banking including checking, savings, CDs and loans. 1

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Enrollment is completed through our Online Banking system.

  1. Log on to Online Banking.
  2. From the Preferences menu, choose Mobile Banking Enrollment and complete the form.
  3. A text message will be delivered to your phone with easy instructions to activate your Mobile Banking service.

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No. Once you’ve enrolled and activated the service, Mobile Banking is ready to use.

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View our Mobile Banking tutorial to learn how to log on and use Mobile Banking.

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The password used for Mobile Banking is the same as the password you use to log on to Online Banking. If you change your Online Banking password, your Mobile Banking password will also change.

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Absolutely.

Text banking security:

  • View accounts by nicknames you set, not account numbers
  • No detailed personal information is sent

Mobile Web and TBOW App security:

  • 128-bit encryption masks your sensitive information
  • Password is required each time you log on
  • Consumer’s private “picture and pass phrase” are displayed to protect against “phishing”

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No software is required for Mobile Banking, unless you choose to download and install the TBOW App. 1

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The TBOW App can be downloaded from your smartphone’s respective application store. 1

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You can set these up during the enrollment process. You can change or cancel alerts anytime by logging in to Online Banking and modifying your alert preferences. 1

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Yes, now you can pay your bills right from your cell phone. 1, 2

  • View and modify pending payments.
  • Must be enrolled for our online bill pay service to access this feature.
  • Just like in Online Banking, bill payments made through Mobile Banking are free to TBOW customers.

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No, but you can easily add new payees by logging on to our online bill pay service.

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1 Message and data rates may apply.

2 Mobile Web is required for this level of service. Not available with our Text Banking option.

Contact The Bank of Washington - (425) 921-2432 or Toll Free 1-877-921-2432
M–Th - 9:00 a.m.–5:30 p.m. (Edmonds and Lynnwood) | M–Th - 9:00 a.m.–5:00 p.m. (Everett, Mukilteo, Redmond)
Friday - 9:00 a.m.–6:00 p.m. (All Branch Offices)
Equal Opportunity Lender    Member FDIC    Community Bankers of Washington
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